Privacy & Policies
Privacy Policy
This Privacy Policy outlines our data protection approach and complies with applicable Indian laws, including IT Act 2000 and SPDI Rules 2011.
Policy Statement
Toolnet is committed to protecting all personal and sensitive personal data (SPD) it collects, in accordance with applicable laws. Personal data will only be used lawfully, securely, and with consent.
Applicability
This policy applies to all customers, users, employees, suppliers, and other stakeholders sharing their information with Toolnet.
Key Considerations
- SPD includes passwords, financial info, health records, sexual orientation, biometrics, etc.
- Consent is required before collecting SPD. Users may withdraw consent in writing.
- SPD will be stored only as long as legally required or operationally necessary.
- Individuals may review their data and request corrections or withdrawal.
- Toolnet may deny services if consent is not provided or withdrawn.
- Reasonable steps will be taken to protect SPD; publication is prohibited.
- SPD may be disclosed only with consent or as required by law.
- Data transfers (in/out of India) require equivalent protection and lawful basis.
- Web use data like IP addresses and browsing behavior may be collected.
- Security practices align with our IT security and access policies.
- Users can unsubscribe from marketing emails or WhatsApp messages by replying STOP or OPTOUT.
- For privacy questions, contact: sales@toolnetsafety.com
Cookie Policy
We use cookies to improve your experience, analyze traffic, and personalize content. By continuing to use our website, you consent to our cookie usage.
Shipping Policy
- Domestic orders dispatched within 1–3 business days
- International orders dispatched within 3–7 business days
- Delivery partners include DTDC, Blue Dart, DHL, and FedEx
- Tracking details shared by email/SMS post dispatch
- Delays due to customs or remote areas are not under our control
Payment Policy
- UPI, Cards, Net Banking, Wallets (India)
- PayPal & International Bank Transfer (Global)
- All payments processed securely; card data is not stored.
Return, Refund, Exchange & Cancellation
Return & Exchange
- Returns for damaged/defective goods within 7 days
- Exchange for manufacturing defects within 7 days
No Refund Policy
All sales are final except returns for valid issues or cancellations within 24 hours.
Warranty Terms
- Safety Shoes – 9 months
- Retractable Blocks – 6 months
- Other Products – 12 months
Customer bears one-way freight.
Cancellation
Email sales@toolnetsafety.com within 24 hours if not yet dispatched.
International Shipping & Trade Compliance
- FOB Indore or EXW terms unless otherwise stated
- Duties/taxes borne by the importer
- Compliance with ISO, BIS, CE, ANSI, OSHA, EN standards
Accessibility
We strive to ensure our website is accessible to all users. If you face any difficulties, please reach out to us at sales@toolnetsafety.com.
Contact & Grievance Redressal
Toolnet Safety Equipments Pvt. Ltd.
515–516, 5th Floor, Shagun Arcade, Vijay Nagar, Indore, MP – 452016
Email: sales@toolnetsafety.com
Phone: 9243000365
Grievance Officer: Mr. Sahil Singh
These policies may be updated from time to time. Please check this page regularly.